Last updated May 2022
These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User," "you," or "your") and Great Success Limited, a company registered in the UK under company number 14511490 ("we," "us," or "our").
This Agreement governs your use of the Gifted website ("Website") and outlines the terms and conditions under which our services are provided. Please read this Agreement carefully before using our services.
Acceptance of Agreement: By creating an account on the Gifted Website, you agree to abide by these Terms and Conditions and consent to the processing of your personal data as outlined in our Privacy and Cookies Policy.
Description of Service: Gifted is a gift subscription service that empowers users to schedule the delivery of flower bouquets to their loved ones on special occasions. Our service is designed to help you celebrate life's significant moments by ensuring that your loved ones receive thoughtful gifts, even when you can't be there in person
Account Creation: To access the full range of Gifted services, users can create accounts using their email address, phone number, or by logging in with a Google account.
Eligibility: Users must be at least 18 years old to create an account on Gifted. Our services are open to users residing in the United Kingdom, and there are no geographical restrictions on account creation.
Data Privacy: Gifted respects your privacy and is committed to protecting your personal data. We collect and process personal data in accordance with the provisions outlined in our Privacy and Cookies Policy. This policy explains how we collect, use, and safeguard your data when you interact with our Website.
Payment Processing: Gifted processes user payments securely through Stripe, a trusted and reliable payment gateway.
Pricing Details: All prices displayed on the Gifted platform include applicable taxes and delivery fees. The standard charge for each bouquet delivery is £49.99.
Delivery Process: Gifted collaborates with local florists to ensure the timely and beautiful delivery of your selected flower bouquets. We take pride in supporting local businesses within your chosen delivery area.
Cancellation and Refunds: Users can cancel their accounts or upcoming orders up to 7 days before the scheduled delivery date. If, for any reason, you are unsatisfied with our service, please contact info@gifted.company to request a refund.
Editing Addresses and Delivery Notes: To maintain the quality of our service, please note that addresses and delivery notes can be updated or changed up to 48 hours before the scheduled delivery time, which is 10:00 AM on the scheduled delivery day. After this time, changes to addresses and delivery notes cannot be accommodated. We appreciate your understanding as we strive to deliver the best experience to both senders and recipients.
Responsible Use: While it's mentioned that users have no specific responsibilities, it's important for users to utilize the platform responsibly, adhering to community guidelines and treating other members of the Gifted community with respect and kindness.
Ownership: All intellectual property associated with Gifted, including logos, branding, and proprietary content, is owned by Great Success Limited, a company registered in the UK. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
Data Security: Gifted is dedicated to the security of your data and transactions. We employ industry-standard security measures, including encryption protocols and secure servers, to protect your personal data.
However, it's essential to acknowledge that while we take rigorous security measures, no method of data transmission or storage can be entirely infallible. Therefore, users must also take precautions to safeguard their account credentials and personal information.
Account Termination: Gifted reserves the right to terminate or suspend user accounts in cases involving fraudulent payments or repeated chargebacks.
Voluntary Closure: Users may choose to close their accounts voluntarily. The account closure process can be initiated directly on the Website through the account settings page. Alternatively, users can contact us at info@gifted.company to request the closure of their account.
Resolution through Arbitration: In the event of a dispute or claim arising out of or in connection with this Agreement, the parties agree to first attempt to resolve the matter through arbitration under the rules of the London Court of International Arbitration (LCIA). Mediation may precede arbitration proceedings. Users may opt out of arbitration if they wish to pursue legal action directly.
Governing Law: This Agreement is governed by and construed in accordance with the laws of England and Wales.
Jurisdiction: Any legal actions or proceedings arising from this Agreement shall be exclusively brought before the courts of England and Wales.
Acceptance of Updated Terms: Users can accept or reject updated Terms and Conditions during the account creation process.
Notification: Updates to these Terms and Conditions will be communicated to users via email or other contact details provided to us.
For inquiries, concerns, or legal requests related to these Terms and Conditions, please contact us at the following address:
77 Bell Yard
London, England, WC2A 2JR
Email: info@gifted.company
Updates to the Agreement: We reserve the right to update and amend these Terms and Conditions for operational, legal, or regulatory reasons. The most current version of this Agreement will be posted on our Website.
